386bet Privacy
Policy

1. Data We Collect

When you interact with 386bet — whether by browsing the site, registering an account, making a deposit, placing a bet, or contacting customer support — we collect certain categories of personal data. The specific data collected depends on the nature of your interaction with the Platform.

1.1 Registration and Account Data

When you create a 386bet account, we collect the information you provide in the registration form. This includes your full legal name, date of birth, email address, mobile phone number, residential address, and your chosen username. This data is required to open and maintain your account and to verify your identity in accordance with our Know Your Customer (KYC) obligations.

1.2 Identity Verification Documents

As part of our KYC verification process, you may be required to submit copies of government-issued identity documents such as a National Identity Card (NID), passport, or driving licence. You may also be asked to provide proof of address (such as a utility bill or bank statement) and proof of payment method ownership. These documents are collected to fulfil our legal and compliance obligations and to protect players from identity fraud.

1.3 Financial and Transaction Data

We collect data related to your financial transactions on the Platform, including deposit amounts, withdrawal requests, payment method identifiers (such as the mobile wallet number associated with your bKash or Nagad account), transaction timestamps, and account balance history. We do not store full card numbers or mobile banking PINs — payment processing is handled by certified third-party payment service providers.

1.4 Betting and Gaming Activity

386bet records your betting and gaming activity on the Platform, including the markets you bet on, stake amounts, odds accepted, game sessions, wins, losses, and bonus usage. This data is used to operate your account accurately, to personalise your experience, and to fulfil our responsible gaming obligations.

1.5 Technical and Device Data

When you access 386bet, our servers automatically collect certain technical data, including your IP address, browser type and version, operating system, device type, screen resolution, referring URL, pages visited, and session duration. This data is collected for security monitoring, fraud detection, and platform analytics purposes.

1.6 Communications Data

If you contact 386bet customer support — whether by email, live chat, or any other channel — we retain records of that correspondence, including the content of your messages and any attachments you provide. This helps us to resolve your query accurately and to maintain a record of support interactions.

2. How We Use Your Data

386bet uses the personal data we collect for specific, lawful purposes. We do not use your data for any purpose that is incompatible with the reasons for which it was collected. The primary purposes for which we process your personal data are set out below.

Purpose	Data Used	Legal Basis
Account creation and management	Registration data, identity documents	Contractual necessity
Processing deposits and withdrawals	Financial and transaction data	Contractual necessity
Identity verification (KYC)	Identity documents, address proof	Legal obligation
Fraud prevention and security monitoring	Technical data, transaction data	Legitimate interest
Responsible gaming monitoring	Betting activity, account data	Legal obligation / legitimate interest
Customer support	Communications data, account data	Contractual necessity
Platform analytics and improvement	Technical data, gaming activity	Legitimate interest
Promotional communications (where opted in)	Email address, betting preferences	Consent

2.1 Personalisation

386bet may use your betting activity and platform usage patterns to personalise the content and promotions displayed to you. For example, if you regularly bet on cricket matches, we may present relevant cricket promotions or featured cricket markets more prominently in your experience. This personalisation is based on our legitimate interest in providing a relevant experience and does not involve automated decision-making that produces legal or similarly significant effects.

2.2 Promotional Communications

If you have opted in to receive marketing communications from 386bet, we may send you emails or in-platform messages about promotions, bonus offers, upcoming cricket and football events, and seasonal campaigns. You may withdraw your consent to receive promotional communications at any time by clicking the unsubscribe link in any marketing email or by contacting our support team. Withdrawal of marketing consent does not affect your ability to use the Platform.

3. Data Sharing & Disclosure

386bet does not sell, rent, or trade your personal data to third parties. However, in order to operate the Platform effectively and comply with our legal obligations, we share certain data with trusted service providers and, where required, with regulatory or law enforcement authorities. All third-party data sharing is governed by contractual data processing agreements that require recipients to protect your data to a standard consistent with this Privacy Policy.

3.1 Payment Service Providers

To process your deposits and withdrawals, 386bet shares necessary financial data with payment service providers including mobile financial services such as bKash, Nagad, and Rocket, as well as card networks (Visa, Mastercard) and bank transfer partners including Dutch-Bangla Bank, City Bank, and BRAC Bank. These providers receive only the data required to complete the specific transaction and are contractually prohibited from using your data for any other purpose.

3.2 Identity Verification Providers

386bet works with certified identity verification service providers to assist with KYC processing. These providers may receive copies of the identity documents you submit and will verify their authenticity on our behalf. All verification partners are bound by strict confidentiality and data protection obligations.

3.3 Game Providers

Third-party game studios and providers — including Evolution Gaming, Pragmatic Play, NetEnt, Ezugi, Microgaming, PG Soft, and Spribe — may receive limited session data (such as your player ID and game session token) to deliver their games within the 386bet platform. They do not receive your full personal profile, financial data, or identity documents.

3.4 Legal and Regulatory Disclosure

386bet may disclose your personal data to competent authorities, law enforcement agencies, courts, or regulatory bodies where we are legally required to do so. This includes disclosures required in connection with anti-money laundering (AML) investigations, fraud enquiries, or court orders. We will disclose only the minimum data required to comply with such obligations and will notify you of any such disclosure where we are legally permitted to do so.

3.5 Business Transfers

In the event that 386bet undergoes a merger, acquisition, or sale of all or part of its business assets, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify affected users of any such transfer and the new entity will be required to honour the commitments made in this Privacy Policy.

4. Cookies & Tracking

386bet uses cookies and similar tracking technologies on its website. A cookie is a small text file placed on your device by your browser when you visit a website. Cookies help the Platform remember your preferences, maintain your login session, and understand how users interact with the site.

4.1 Types of Cookies We Use

• Strictly necessary cookies: These are essential for the Platform to function. They maintain your login session, remember your cart or bet slip state, and protect against cross-site request forgery. You cannot opt out of these cookies without ceasing to use the Platform.
• Functional cookies: These remember your preferences such as language settings, display preferences, and whether you have acknowledged certain notices. They improve your experience but are not essential to core functionality.
• Analytics cookies: 386bet uses analytics tools to understand aggregate user behaviour on the Platform — such as which pages are most visited, where users drop off, and how they navigate between sections. These cookies collect anonymised or pseudonymised data and are used to improve the Platform's design and performance.
• Security cookies: These help detect and prevent fraudulent activity, unauthorised login attempts, and bot traffic. They are part of our fraud prevention infrastructure.

4.2 Third-Party Cookies

386bet does not permit third-party advertising networks to place cookies on our platform. Game providers embedded within the platform may set their own functional cookies required to run their games; these are limited to session-level functionality and do not track your activity across other websites.

4.3 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to view, block, or delete cookies. Please be aware that disabling strictly necessary cookies will impair your ability to log in and use the Platform. Disabling functional or analytics cookies will not prevent you from using 386bet but may result in a less personalised experience. Instructions for managing cookies are available in your browser's help documentation.

5. Data Security

386bet implements a comprehensive range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. Our security infrastructure includes the following measures.

5.1 Technical Security Measures

• SSL/TLS encryption: All data transmitted between your browser and our servers is encrypted using industry-standard TLS protocols.
• Password hashing: Account passwords are stored as salted cryptographic hashes. 386bet staff cannot view your plain-text password.
• Firewall and intrusion detection: Our infrastructure is protected by enterprise-grade firewalls and real-time intrusion detection systems that monitor for suspicious activity.
• Access controls: Access to personal data is restricted on a strict need-to-know basis. Only authorised personnel who require access to perform their role are permitted to view player data.
• Regular security audits: 386bet conducts periodic security assessments to identify and remediate vulnerabilities in our systems and processes.

5.2 Organisational Security Measures

All 386bet staff and contractors who handle personal data are required to complete data protection training and to adhere to internal data handling policies. We maintain documented procedures for responding to data security incidents, including breach notification protocols. In the unlikely event of a data breach that poses a risk to your rights and interests, we will notify affected players without undue delay.

5.3 Your Role in Security

While 386bet takes robust measures to protect your data, account security also depends on you. You are responsible for keeping your login credentials confidential, using a strong and unique password, and notifying us immediately if you suspect unauthorised access to your account. 386bet will never ask you to share your password via email, chat, or phone.

6. Data Retention

386bet retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, to honour our contractual obligations to you, and to comply with applicable legal and regulatory requirements. The retention periods applicable to the main categories of personal data we hold are outlined below.

Data Category	Retention Period	Reason
Account registration data	Duration of account + 5 years after closure	Regulatory and legal obligation
Identity verification documents	Duration of account + 5 years after closure	AML and KYC compliance
Transaction records	7 years from transaction date	Financial record-keeping obligation
Betting and gaming activity	Duration of account + 3 years after closure	Dispute resolution, responsible gaming
Customer support records	3 years from last interaction	Dispute resolution and service quality
Technical / server log data	12 months from collection	Security monitoring, fraud investigation
Marketing consent records	Until withdrawn + 3 years	Evidence of lawful processing basis

Upon expiry of the applicable retention period, personal data is securely deleted or rendered permanently anonymous so that it can no longer be attributed to an individual. Where deletion is not immediately technically feasible, data is placed in a restricted archive with no active access until secure deletion can be completed.

7. Your Privacy Rights

As a registered player on 386bet, you have a number of rights with respect to the personal data we hold about you. We are committed to honouring these rights in a timely and transparent manner. To exercise any of the rights described below, please contact us at [email protected].

7.1 Right of Access

You have the right to request a copy of the personal data that 386bet holds about you. We will provide this information in a clear and accessible format within a reasonable timeframe of receiving your verified request. In most cases, access requests are fulfilled within 30 days.

7.2 Right to Rectification

If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update certain information directly within your account settings; for other corrections, please contact our support team.

7.3 Right to Erasure

You may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent (for consent-based processing), or where you believe the data has been processed unlawfully. Please note that erasure requests may be declined where retention is required by law — for example, transaction records and identity documents that must be retained to comply with AML regulations cannot be deleted on request during the mandatory retention period.

7.4 Right to Restrict Processing

In certain circumstances, you have the right to request that 386bet restricts the processing of your personal data — for example, while you contest the accuracy of data we hold, or while a deletion request is being assessed. During a restriction period, we will continue to store your data but will not use it for any active processing purpose.

7.5 Right to Data Portability

Where processing is based on your consent or on a contractual necessity, and where processing is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to request that it be transmitted directly to another data controller where technically feasible.

7.6 Right to Withdraw Consent

Where 386bet processes your data on the basis of your consent — for example, for marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal. To withdraw marketing consent, click the unsubscribe link in any promotional email or contact our support team directly.

7.7 Exercising Your Rights

To exercise any of the above rights, submit a written request to 386bet customer support at [email protected] (plain text — not a clickable link). We may ask you to verify your identity before processing your request to ensure we do not inadvertently disclose or delete another person's data. We aim to respond to all privacy rights requests within 30 days. If your request is particularly complex or numerous, we may extend this period by up to a further 30 days and will notify you of the extension.

8. Policy Updates & Contact

386bet reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, applicable laws, or the services we offer. When a material change is made, we will notify registered players by email and display a notice on the Platform prior to the change taking effect. The "Last Updated" date at the top of this document reflects when the most recent revision was made.

We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal data. Continued use of the 386bet platform following notification of a change to this Privacy Policy constitutes your acceptance of the revised terms.

8.1 Children's Privacy

386bet is strictly an 18+ platform. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that a registered account belongs to a person under 18, we will close the account, delete associated personal data to the extent legally permissible, and return any qualifying balance to the original payment method. If you believe an underage person has registered on 386bet, please contact us immediately at [email protected].

8.2 Links to Third-Party Sites

The 386bet platform does not contain links to external third-party websites. However, game providers embedded within our platform operate their own services subject to their own privacy policies. 386bet is not responsible for the privacy practices of third-party game studios. We recommend reviewing the privacy policies of any third-party service you interact with independently.

8.3 Contact Us

If you have any questions, concerns, or complaints relating to this Privacy Policy or the way 386bet handles your personal data, please contact our support team. We are available 24 hours a day, seven days a week, and aim to respond to privacy enquiries within two business days.

Email: [email protected] (plain text — not a clickable link)

When contacting us about a privacy matter, please include your registered username and a brief description of your query so we can direct your request to the appropriate team as efficiently as possible.