Responsible Gaming
at 386bet

1. Our Commitment to Responsible Gaming

At 386bet, responsible gaming is not a compliance checkbox — it is a core part of how we operate. We are committed to providing Bangladeshi players with a transparent, fair, and safe betting environment where entertainment always comes first. We believe that the vast majority of our players enjoy betting as a leisure activity without experiencing harm. Our responsibility is to ensure it stays that way for everyone.

We take a proactive approach to player welfare. This means building practical tools directly into the 386bet platform, training our customer support team to identify and respond to signs of problem gambling, and making it straightforward for any player to reduce, pause, or permanently stop their activity at any time — without penalty and without judgment.

386bet applies the following core principles across every aspect of its operation: we do not allow minors to register or play; we do not target vulnerable individuals with promotional offers; we make responsible gaming tools easily accessible from within your account at no cost; and we act promptly on any self-exclusion or limit request made by a player.

2. Age Restriction & Verification

386bet is strictly an 18+ platform. We do not permit anyone under the age of 18 to register an account, place bets, or access real-money games on our platform. This rule applies without exception to all players in Bangladesh and any other jurisdiction where we operate.

2.1 Age Verification Process

All new 386bet accounts are subject to identity and age verification as part of our Know Your Customer (KYC) process. You will be required to submit a valid government-issued identity document — such as your National Identity Card (NID), passport, or driving licence — confirming that you are 18 years of age or older. Accounts that cannot be verified will be suspended until satisfactory documentation is provided.

2.2 Protecting Minors

If you share a device with family members who are under 18, we strongly recommend activating parental control software on that device to prevent underage access to gambling websites. If you suspect that a minor has registered or is using a 386bet account, please report it to our support team at [email protected] immediately. Any account found to belong to an underage individual will be closed and any funds returned.

3. Deposit & Spending Limits

One of the most effective tools for staying in control of your gambling activity is setting a deposit limit before you start. 386bet allows all registered players to configure deposit limits directly within the account settings panel. These limits can be set as a daily, weekly, or monthly maximum — whichever matches your preferred budgeting cycle.

3.1 How Deposit Limits Work

When a deposit limit is active on your account, any deposit attempt that would take your total deposits beyond the defined limit within the specified period will be declined. The limit is applied automatically — you do not need to contact support or take any manual action at the time of the blocked deposit. The system enforces the limit on your behalf in real time.

Limit Type	Reset Period	Increase Delay	Decrease Delay
Daily Deposit Limit	Every 24 hours from activation	24 hours before increase takes effect	Immediate
Weekly Deposit Limit	Every 7 days from activation	24 hours before increase takes effect	Immediate
Monthly Deposit Limit	Every 30 days from activation	24 hours before increase takes effect	Immediate
Loss Limit	Per chosen period	24 hours before increase takes effect	Immediate

3.2 Decreasing or Removing a Limit

Decreasing an existing deposit limit takes effect immediately. However, increasing a deposit limit or removing one entirely requires a mandatory 24-hour waiting period before the change becomes active. This cooling-off period is intentional — it gives you time to reconsider a decision that could increase your exposure to financial risk.

3.3 Setting Your First Limit

• Log in to your 386bet account

  Access your account via the 386bet Login page and navigate to your account settings or profile dashboard.

• Open the Responsible Gaming section

  Within account settings, locate the Responsible Gaming or Player Protection menu. All limit controls are grouped here.

• Choose limit type and amount

  Select whether you want a daily, weekly, or monthly deposit limit, and enter the maximum amount in BDT (Bangladeshi Taka). Enter a realistic figure that reflects your entertainment budget rather than your maximum ability to deposit.

• Confirm the limit

  Confirm your selection. The limit becomes active immediately and you will receive an email confirmation. The limit will now be enforced automatically on all future deposit attempts.

4. Time-Out & Cool-Off Period

A time-out is a short-term break from 386bet. It is designed for players who feel they need a structured pause from gambling activity — whether to reassess their habits, manage a stressful period in their personal life, or simply take a rest. A time-out is a less permanent step than self-exclusion and is ideal for players who do not wish to close their account permanently but recognise a need for space.

4.1 Available Time-Out Durations

• 24-hour time-out: A one-day break, effective immediately upon activation.
• 7-day time-out: A one-week suspension of your account for a full seven-day period.
• 30-day time-out: A one-month break from the platform.
• Custom duration: Choose any specific end date that suits your personal situation.

4.2 What Happens During a Time-Out

During an active time-out period, your 386bet account is suspended. You will not be able to log in, place bets, deposit funds, or access games. Any pending bets placed before the time-out was activated will be settled normally according to their scheduled event outcomes. Your account balance is preserved and will be accessible again once the time-out expires. You will be removed from all marketing communications for the duration of the time-out.

5. Self-Exclusion

Self-exclusion is a formal, binding commitment to stop gambling on 386bet for a defined minimum period of at least six months. It is the most serious responsible gaming tool available and is intended for players who feel that their gambling has become, or is at risk of becoming, a problem that they cannot manage through lighter-touch controls such as deposit limits or time-outs.

5.1 How to Request Self-Exclusion

You can request self-exclusion in two ways: through the Responsible Gaming section within your account settings, or by contacting our support team directly at [email protected]. If you choose to contact support, clearly state in your message that you are requesting a self-exclusion, and specify whether you want a minimum six-month exclusion, a longer defined period, or an indefinite exclusion with no set end date.

5.2 What Happens When You Self-Exclude

• Your account is permanently closed for the duration of the self-exclusion period.
• You will not be able to log in or create a new account on 386bet during the exclusion period.
• Any remaining balance in your account at the time of self-exclusion will be returned to you via your registered payment method.
• You will be removed from all marketing, promotional, and bonus communications immediately.
• Self-exclusion cannot be lifted or reversed before the minimum exclusion period has elapsed.
• After the exclusion period ends, reactivation requires a formal request, a mandatory cooling-off period, and account reverification.

6. Support Resources

386bet encourages any player who is concerned about their gambling behaviour to seek professional, confidential support. In Bangladesh and internationally, a number of organisations provide free, confidential counselling and assistance for problem gambling and related financial or mental health issues. Speaking to a professional is a sign of strength, not weakness.

6.1 General Guidance

If you feel gambling is causing stress, financial difficulty, or tension in your personal relationships, consider taking the following steps as a starting point:

• Activate a deposit limit or time-out on your 386bet account immediately.
• Speak to a trusted friend, family member, or colleague about what you are experiencing.
• Consult a mental health professional or financial counsellor in your city — whether in Dhaka, Chittagong, Sylhet, Khulna, or elsewhere in Bangladesh.
• Explore international online resources such as Gamblers Anonymous, which holds meetings online in multiple languages and provides self-help materials in English.

6.2 Self-Assessment

If you are unsure whether gambling is becoming a problem for you, consider answering the following questions honestly. There are no right or wrong answers — this exercise is purely for your own reflection.

• Have you ever gambled more money than you could comfortably afford to lose?
• Have you ever borrowed money or sold personal belongings to fund gambling?
• Have you ever felt guilty, ashamed, or anxious about your gambling behaviour?
• Have you ever missed work, study, or family commitments because of gambling?
• Have you ever tried to cut down on gambling but found it difficult to do so?
• Do you ever feel irritable or restless when you are not able to gamble?

If you answered yes to two or more of these questions, we encourage you to speak to a professional counsellor and to use 386bet's self-exclusion tool as an immediate precautionary measure.

7. Contact Our Support Team

If you need to activate a responsible gaming tool, have a question about your account limits, or simply want to talk through your options, 386bet's customer support team is available around the clock. We have dedicated responsible gaming staff who are trained to handle these requests with empathy, speed, and confidentiality.

7.1 How to Reach Us

The fastest way to request a time-out, self-exclusion, deposit limit, or any other responsible gaming measure is to contact us directly:

• Email: [email protected] — available 24 hours a day, 7 days a week. State clearly that your email concerns a responsible gaming request so it can be prioritised.
• Live Chat: Access the live chat function within your logged-in 386bet account for an immediate response from a support agent.
• Response Time: Responsible gaming requests are treated as high priority. We aim to acknowledge and begin processing all self-exclusion and limit requests within 1 hour of receipt, and to complete them within 24 hours at the latest.

7.2 What to Include in Your Request

When contacting us about a responsible gaming matter, please include the following information to help us process your request as quickly as possible:

• Your registered 386bet username
• The type of tool you wish to activate (e.g., self-exclusion, 30-day time-out, daily deposit limit of ৳5,000)
• Any relevant context that may help us assist you better

You do not need to provide detailed personal reasons for your request. Your privacy is respected at all times. Simply state what you need and we will take care of the rest.